Prof. Nobili Nursing Home aims at providing quality healthcare to safeguard the health of all citizens, giving them the power to directly control the quality of services they receive in terms of efficiency, personalisation and effectiveness.
The Mission of Prof. Nobile Nursing Home focuses on:
- Freedom of choice. The right to freedom of choice represents the first essential element that guides a Healthcare Organisation and the number of choices available constitutes the centremost guiding principle of the healthcare organisation and the type of policies to favour.
- The Centrality of the person. Clear and correct information on the patient’s state of health and treatment enables patients to consciously make decisions on their health. The active participation of patients ensures that they have the opportunity to express their opinion on the quality of services received and the possibility to provide suggestions and observations. This constitutes the basis for quality indicators to measure individual services and therefore of the entire structure.
- Respect for the diversity, culture, religion and physical well-being of individuals. This is achieved by paying attention to the person's life habits, origins, culture or religion, by protecting their privacy, by giving due importance to human relationships and by trying to create an environment that is friendly, hospitable, and devoid of architectural and cultural barriers.
- The effectiveness and efficiency of the Organisation. This is obtained through highly professional staff, and by making each staff member aware of their role and responsibility, as well as through the use of advanced technologies and the reduction of waste and inefficiencies.
- Appropriateness, quality of care and performance monitoring. Placing attention on the definition and quality control of care, and managing continuous improvement processes, are integral parts of the company's mission. The patient/client stay in the nursing home must be beneficial to the patient’s health and well-being. Analysis of patient satisfaction surveys, complaints and suggestions are essential elements in the future orientation of our work. They help establish a relationship of increasing trust between the citizen and the Nursing Home.
The Quality System
By placing the person at the centre of its activities, Prof. Nobili Nursing Home has as its primary objective client/patient satisfaction via an organisation that aims at improving and monitoring the quality of services provided and perceived.
|ACCESSIBILITY||Ensuring continuity in the delivery of services||Offices remain open from 7 a.m. to 7 p.m.|
|Reducing waiting times between booking and taking exams||Within 15 minutes|
|Reducing waiting times for delivering clinical reports||Copy of Clinical Report: within 14 days from the date of request
Radiodiagnostic reports: within 6 days
|COMMUNICATION||Improving relations between users and staff||Decrease in number of complaints|
|Ensuring user involvement in the definition of procedures||Daily meetings with patients, family members and/or caregivers
Periodic evaluation of Customer Satisfaction Questionnaires
|PRIVACY||Ensuring confidentiality of personal data and treatment||Adapting to the new EU Regulation 2016/679|
|MEDICAL CARE||Ensuring palliative care and pain management||Pain detection twice a day recorded in the patient’s medical file|
|Monitoring hospital infections||The Hospital Infection Committee meets at least twice a year|
|Managing clinical risk||The Clinical Risk Management Committee meets at least four times a year|
|Ensuring continuous healthcare at the time of discharge||Continuous communication with General Practitioners
Existence of post-discharge procedures
|STAFF MANAGEMENT||Ensuring qualified personnel||Shortlisting and evaluation of newly-hired or newly-recruited employees during their probationary period|
|Ensuring professional training and updating of skills||Training and continuous updating of skills, with particular attention to obtaining Continuing Medical Education (CME) credits|
|INFRASTRUCTURE AND ENVIRONOMENT||Paying attention to environmental protection||Heating system fuelled by renewable and environmentally friendly sources (wood chips).|
|Ensuring continuous updating of equipment||Continuous staff involvement in defining technological and innovative needs|
|HUMANISATION||Ensuring effective handling of complaints and prompt response to complaints||Response guaranteed within 20 days, except in highly complex cases|
|Ensuring patients can practise their religion within the structure||Existence of specifically dedicated areas|
|Ensuring foreigners have access to information||Website and Customer Service Charter in English|
|Hospitality and comfort||Patient visiting hours longer than 7 hours a day
Internal catering service and choice of menu also based on socio-cultural customs
|Elimination of architectural barriers||The structure is totally accessible to disabled persons|
The Hospital was founded in the 1950s by Prof. Umberto Nobili, a well-known surgeon from Bologna. It progressively changed and expanded, and today has become a major multi-speciality hospital of excellence.
The facility has 86 hospital beds for diagnosis and treatment. It offers regular and emergency hospitalisation, day-hospital and day-surgery, and is structured in Functional Units and Healthcare Support Services.
|Hospital functional units||General surgery
General Medicine and Long-term Care
Orthopaedics and Traumatology
|Healthcare services||Dialysis Centre
Outpatient laboratory testing
The Nursing Home’s activities can be summarized as follows:
- 2.600 persons hospitalised per annum
- 1.400 surgical procedures 70% of which in day-surgery
- 700 outpatient surgical procedures
- 37.000 specialist outpatient services
- 4.500 admissions to the Emergency Room
- 700emergency ambulance services
The structure has eight floors, five of which are accessible to the public.
Basement, levels I & II
- Technical services
- Hospital Admissions
- Reception Desk (Administration)
- Administration offices
- Front Office
- Healthcare Management
- First Aid Unit
- Medical diagnostic imaging
- Magnetic resonance
- Surgical unit
- Sterilisation service
- Nephrology clinic
- Dialysis Centre
- Orthopaedics and Traumatology
- General surgery
- General Medicine and Long-term care
- Laboratory tests
- Administration Management
- Technical servicesi
Code of Ethics and Model 231
The Prof. Nobili Nursing Home S.p.A, subject to the direction and coordination of Garofalo Health Care S.p.A, has adopted an Organisation, Management and Control Model, pursuant to Italian Legislative Decree 231/2001, and a Group Code of Ethics as a management tool and effective element of its strategy and business organisation.
The Garofalo Health Care Group Code of Ethics, of which the Prof. Nobile Nursing Home is part, can be accessed by clicking here.
Code of Ethics
The Code of Ethics of the Garofalo Health Care Group, approved by resolution by the Prof. Nobile Nursing Home S.p.A. Board of Directors on 14 September 2018, was drawn up to clearly define the ethical values of the Group and serve as an essential element of the Group’s corporate culture, as well as define the rules of conduct by which staff carry out their professional duties, and the rules of conduct for dealing with shareholders, customers, suppliers, colleagues, public administration officials, and with all other stakeholders with whom the Group has relations.
The Group's Mission was taken into account when drawing up the Code of Ethics. GHC’s Mission aims at developing the Group’s capacity to bring together health facilities of excellence, thereby strengthening GHC’s potential and leveraging its resources to enable it to become the first healthcare group of reference at the national level. GHC’s mission also aims at creating a high-quality model through its "patient-centred" approach, which takes into account the preferences, needs and values of individual patients when making clinical decisions. In this way, the patient is placed firmly at the centre of the system.
The Group’s guiding principle: "Health is a person’s most valuable asset", was inspired by Prof. Raffaele Garofalo. All of the Group’s stakeholders abide by this principle and affirm the importance of health as a primary asset, as no human being can do without it, and as such, it must be safeguarded by guaranteeing professionalism and excellence.
Click here to download the Garofalo Health Care Group Code of Ethics.
Model 231, approved by the Prof. Nobile Nursing Home S.p.A. Board on 5 October 2018, responds to specific provisions contained in Italian Legislative Decree 231/2001 aimed at preventing the commission of certain types of crimes (on the basis of which, seemingly committed to benefit the company, may involve administrative liability for a crime under the provisions of the said decree).
The Board of Directors of the Prof. Nobile Nursing Home S.p.A. has also established a Supervisory Body, endowed with independent powers of initiative and control, which will be responsible for monitoring compliance with Model 231 and promoting its continued updating. The Supervisory Body has been assigned, inter alia, the tasks of:
- Verifying the actual adoption and correct application of the control protocols provided for by Model 231. It should be noted, however, that control activities are delegated to the primary responsibility of the operational management and are considered as a fundamental element of each corporate process ("line control"). Hence the importance of a staff training programme.
- Conducting periodic audits, also with the operational support of the secretariat, focused on particular operations or specific deeds, executed in the context of sensitive activities, the results of which will be summarised in a specific report and included in communications to corporate bodies, as described below.
- Collecting, processing and storing all relevant information regarding compliance with Model 231.
- Monitoring initiatives to disseminate knowledge and understanding of Model 231.
Any violation or suspected violation of Model 231 must be reported to the Supervisory Board.
Notifications may be sent as follows:
|Address:||Organismo di Vigilanza di Casa di Cura Prof. Nobili S.p.A.
via Fiera n. 25 - 40035 Castiglione dei Pepoli (Bo)
Garofalo Health Care
GHC - Garofalo Health Care S.p.A. is a leading group in Italy in the field of private accredited healthcare with its headquarters in Rome. The characteristics and strengths that make the Group unique are many and are divided into:
Territorial diversification. GHC represents 18 centres of excellence located in some of the most prosperous regions of Northern and Central Italy: Piedmont, Veneto, Liguria, Emilia Romagna, Tuscany, Lazio. The professionals and medical teams of each centre constantly and consistently collaborate in terms of research activities and direct operating methods, to better protect the patient’s health.
Sector diversification. GHC offers a wide range of services and specialisations, upholding high-quality standards, and covering all sectors of the health and social care sector. From high-complexity surgery to medium- and low-complexity surgery, to emergency surgery and medicine, to clinical and interventional cardiology, to motor, neurological, cardiac and nutritional rehabilitation, to extended and intensive care units (RSA), to centres for patients in coma and persistent vegetative states, and to psychiatric and diagnostic centres.
Innovation and professionalism. GHC is characterised by the use of cutting-edge technologies, both for medical diagnostics with state-of-art machinery and for medical equipment, including robotic-assisted surgery. Moreover, the presence of highly qualified staff and internationally renowned professionals, guarantee the highest quality of services and place the Group’s structures in a leading position for the entire scientific community.
Humanisation of care. GHC places the patient at the centre of the healthcare system. Patients are considered in their entirety: their physical, psychological and social well-being, as well as their feelings, knowledge and experience of the disease, are taken into account. Diagnosis and treatment of diseases are provided according to appropriateness, timeliness, effectiveness, and the systematic and continuous nature of the disease, as required by the patient’s state of health. The patient is also kept adequately informed. Moreover, GHC facilities are continually committed to improving the physical accessibility, liveability, cleanliness and comfort of its hospital environment.
Training and scientific research. GHC structures offer staff continuous training and development. In addition, intensive research is carried out in collaboration with Italian and foreign research institutions and universities, in particular oriented towards highly complex specialties such as cardiac surgery, vascular surgery, orthopaedic traumatology, vertebral surgery, reconstructive surgery of the upper limbs, urology, internal medicine, diabetology and diabetic foot, including the treatment of psychiatric and eating disorders. Moreover, GHC ensures that key therapeutic protocols are available for the management of infected patients and the control of hospital infections.
Modernisation of care. GHC continually supports the modernisation of its institutions by investing heavily in restructuring projects, and by expanding and creating new departments to render its health facilities more effective and efficient, and to improve the quality of its patient care and hospitality.